Community/Cultural Engagement Policy

City Edge conducts many forms of community/cultural engagement. Engaging with the community creates important opportunities for dialogue.

City Edge’s community/cultural engagement activities can:

  • Provide information and updates about special events in the surrounding areas
  • Help to inform policies, strategies and programs
  • Increase security awareness in the surrounding areas

Community/cultural engagement allow City Edge to understand community/cultural views. This helps to:

  • Identify shared issues and opportunities
  • Assist with decision making
  • Create partnerships

Community/Cultural Engagement Process

City Edge’s community/cultural engagement program gives you the opportunity to have your say and stay informed on a range of activities.

Through the engagement process, the community can:

  • Have a say on all current community/cultural engagement opportunities
  • Stay informed on a range of past engagement activities
  • Follow the progress of a range of City Edge projects
  • Follow the decisions City Edge makes via its meeting minutes

The purpose of this policy

This policy outlines City Edge approach to effective community/cultural engagement and informed decision making.

Policy statement

To encourage community and cultural confidence, City Edge is committed to engaging effectively with the local community to strengthen relationships, build community/cultural capacity and facilitate transparent decision making. Effective community/cultural engagement activities should be consistent, planned, coordinated, accessible and inclusive.


City Edge’s community/cultural engagement is underpinned by the following key principle statements:

  • Engagement coordination: internal collaboration and cooperation fosters coordinated engagement. Inclusive and accessible
  • Engagement: inclusive and accessible engagement, delivered in a timely and flexible manner acknowledges the diversity of our community/cultural
  • Communication: targeted and tailored communication is essential when engaging with the community. The engagement process involves listening, following up and providing feedback to close the communication loop
  • Relationships: meaningful, respectful relationships are crucial for engagement, as is developing new and maintaining existing relationships with the community
  • Engagement planning: engagement is purposeful and well planned
  • Methods, tools and techniques: community/cultural engagement tools must be appropriate and applied accordingly to each individual situation

Engaging the community

Effective community/cultural engagement provides a range of information, opinions and evidence to guide decision making and enhance City Edge’s ability to respond to community/cultural, it is not designed to replace the decision making responsibilities of City Edge. There is a wide range of levels of community/cultural engagement including; informing, consulting, involving, collaborating and empowering. The level of community/cultural engagement can be determined by a range of legislative, cultural, social and economic considerations and influences. City Edge works with communities to identify the most appropriate engagement methods, working to continually improve relationships and outcomes when:

  • Developing policies, strategies and plans that could directly or indirectly impact on community/cultural
  • Changing services and/or service levels
  • Impacting community/cultural health and well being
  • Impacting on the social, economic, natural or built environment
  • Meeting statutory and/or compliance requirements

City Edge’s community/cultural engagement can include communicating with the community, consulting on specific projects or proposals, involvement in the community and cultural planning process and collaborating with the community to make decisions. Staff and managers maintain a visible presence in the community to support effective community/cultural engagement.

Who is responsible for implementing this policy?

  • Reception, housekeeping and maintenance staff: applying the policy when delivering day to day operations and services
  • Supervisors: understanding, communicating and applying the policy
  • Hotel managers: are familiar with the policy and support its application