This is the current version of our Terms and Conditions and is in force. Updated September 2020.
You will be charged the total invoice amount 48 hours of expected check-in. You can pay via Mastercard, Visa, AMEX, JCB or China UnionPay. A booking confirmation, sent to your nominated email address, should be presented on check in. City Edge does not accept cash or cheques.
Guests may be required to present a Mastercard or Visa card for up to $100 pre-authorisation on check in. This is standard international hotel practice and places a “hold” on your credit card, although your card issuer (i.e. your financial institution) does not actually release any money to City Edge. A pre-authorisation is not a charge. It validates the presented card, acts as a bond to cover (but not limited to) lost key/s or swipes, breakages, damages or excess cleaning and helps protect both the cardholder and City Edge from possible fraud. The pre-authorised amount is set aside by the card issuer on behalf of City Edge and is released up to 14 days after activation, depending on the issuer. Once a pre-authorisation has been made, City Edge cannot lower or release the authorised amount until check out. The pre-authorisation will affect your available funds balance or credit limit. City Edge recommends you check with your card issuer if you have any concerns about this system.
Prior to 48 hours of expected check-in: You can cancel your reservation and you will be refunded in full less an administration fee of $25 or you can change the arrival date, subject to availability and the prevailing tariff.
Within 48 hours of expected check-in: No refund will be issued. You can change the arrival date for a period up to 12 months subject to availability and the prevailing tariff.
Note: the above cancellation and refund policies apply exclusively to bookings made directly with City Edge. Bookings made via Online Travel Agents (booking websites) or other travel agents may enforce their policies in which case will therefore supercede those of City Edge.
If you fail to check-in without notifying City Edge, you will not be refunded or be able to change the arrival date.
If after check-in you are dissatisfied with any aspect of the accommodation and decide to not commence your stay, the type and value of compensation, if any, will be at the discretion of City Edge.
Guests must present a driver’s licence or similar photographic ID to match the name on the presented credit card and booking confirmation. Exceptions can only be made by prior arrangement. Checkin is 2pm onwards. Early checkin from 12 noon can be pre-booked subject to availability. Checkins before 12 noon must pre-book the night before. Guests anticipating arrival outside of reception hours must contact City Edge during reception hours at least 2 days before arrival. A pre-authorisation (refer clause 2) may be applied to your credit card. Access instructions will then be emailed to you.
Checkout is 10am on the date of departure unless a late checkout has been pre-booked. Otherwise, if you checkout after 10am you may incur a charge at a rate of $30 per hour until 12 noon. Thereafter one night’s tariff will be incurred.
A refundable deposit equal to 50% of the total cost is required to be paid direct to the City Edge bank account within 7 business days of issue of the booking confirmation. The balance must be paid in full 90 days prior to check in, upon which the deposit becomes non-refundable. The group coordinator on behalf of all guests in the group will be required to present a Mastercard or Visa card for a $500 pre-authorisation on check in, or make an alternative arrangement prior to check in. If the reservation is cancelled within 90 days of expected check in, or the group fails to check in, the total accommodation cost payment will not be refunded.
City Edge properties are for guest accommodation use only. Visitors are welcome but must leave the premises by 11.00pm. City Edge enforces a zero tolerance policy on parties and gatherings. Failure to comply may result in eviction of offenders by police and a substantial penalty charge.
City Edge provides guests with quality WiFi. However, City Edge assumes no responsibility for any WiFi connection difficulties.
Descriptions of City Edge by its franchisees, staff or agents during the booking process are made as accurately as possible and in good faith but no responsibility or warranty for misdescription, fitness or suitability can be accepted. Individual apartments and rooms may differ slightly from images and floorplans depicted on this website. Maps on this website are supplied by a 3rd party and as such City Edge does not guarantee their accuracy.
All material on this website is protected by copyright. Except to the extent permitted by relevant copyright legislation, you must not use, copy, modify, transmit, store, publish or distribute any text, photos, floorplans, maps, graphic designs or other material on this website, or create any other material using material on this website, without obtaining written consent of City Edge.
The services, technology and processes used by this website may be the subject of other intellectual property rights owned by City Edge or by 3rd parties. No licence is granted in respect of those intellectual property rights other than as set out in these Terms. Use of this website must not in any way infringe on the intellectual property rights of any owner of those rights.
The City Edge registered trade marks must not be used in any way without written consent. For the full list of trade marks go to Intellectual Property.
If City Edge is unable to honour bookings due to a Delay Event i.e. circumstances beyond its reasonable control (natural disaster, declared State of Emergency or Disaster, strike, transportation delays, delays caused by government, epidemic, pandemic, war etc.), City Edge is excused from honouring bookings under Force Majeure while the Delay Event continues and will not be liable for the delay or failure to perform. City Edge will use all reasonable endeavours to overcome or mitigate the Delay Event to enable the performance of its obligations.
If you believe you have a legitimate complaint about any aspect of your experience with City Edge, we will genuinely try to rectify the issue for you. Complaints can be submitted to Guest Feedback. Verbal complaints cannot be accepted.
The use of the City Edge accommodation, services and website are conditional on the acceptance of the above Terms and Conditions. City Edge reserves the right to add, amend or delete these Terms and Conditions at any time without notice.